* If you have a question about our products, would like advice on what to use or help choosing gifts, please email us.

Q: What should I use for oily skin?

A: Follow these steps:

• Cleanse with Draught of Immortality
• Tone with Tea Tree Water
• Moisturize with Angelicum or Imperialis
• Use a Bio Fresh Love Lettuce facemask every so often
• Then count yourself lucky because you won't age fast as long as you don't drink or smoke

Q: What should I use for problem skin?

A: A facemask would be your best bet. A Bio Fresh Cosmetic Warrior to give a hard smack on the nose to all those nasty microbes, which cause acne. Use Tea Tree Water to tone your skin, for the same reason. Don't worry; it stops being a problem eventually. In the meantime, stay cool and stop picking.

Q: What should I use for dry skin?

A: Follow these steps:

• Cleanse with Spring Cleanser or Ultra Bland if you use lots of make-up or get ---particularly grubby.
• Tone with Eau-Roma Water.
• Moisturize with Skin Drink, Celestial or Cosmetic Lad.

Q: What shall I send to say sorry?

A: There is a range of appropriate Lush gifts for conveying an apologetic sentiment to the recipient of your choice. The first question you have to answer is what exactly is it that you've done wrong? Only you know quite how bad you've been; only you know the degree of apology necessary to make amends. Obviously there's the Peace Offering from our range of gifts but as it contains a Bewitched Massage Bar you must be awfully careful that the recipient would not misinterpret of the possible offer of a body massage as over presumptuous. Frankly you can't go wrong with the Anything But Ordinary fruit box of Bath Ballistics, however, you should not send this to anyone who doesn't have a bath. That could be perceived as insensitive. The fact is, however, that if you've done something very seriously bad, Lush simply doesn't make anything expensive enough to buy you out of trouble. I personally would need jewelry, flowers, chocolate and a very large bag of Bath Ballistics before I'd even consider taking you back, I mean forgiving you.

Q: What is the best way to get up and about in the mornings?

A: Douse yourself with our Back For Breakfast shower gel and you'll be bright and chirpy the whole day. If you have some time, make yourself a caffe latte bath - a great way to start your mornings without the caffeine.

Q: What is a good gift to give to your boss or superior?

A: How far up the boss's favorite list do you actually want to crawl? The best present you can give to your boss is to make him or her aware of exactly what you're up to so that when his or her boss asks for a report on your progress it is immediately available at fingertip distance. That was the sensible answer. Do you want the silly one too? Only give the boss gifts on legitimate occasions: birthdays, Christmas, marriage, divorce or resignation. Give something refreshingly creative but not so large as to attract suspicion that you may be atoning for some dreadful and previously concealed error. Nothing too suggestive: Summer of Love, would be inappropriate unless it's summer and you're in love with him or her. Nothing too personal: a bar of Aromaco or a tub of The Ologist might be a little too close to home. I feel that a Soap Wall or The Return of the Bubble Bar would be ideal: unusual, beautiful and not unduly expensive. Let us know when you get the promotion.

Q: Why is Ibiza Party Shampoo for blondes? Don't you think brunettes have a good time too?

A: We know that brunettes have the best time but like to keep it quiet. We make Ibiza to help the poor old blondes can catch up. No worries, not only blondes can use Ibiza, we all can!

Q: Why did that bar I got for my birthday melt all over me instead of getting my hands clean?

A: Don't assume that everything bar shaped is soap. (Never assume anything.) At Lush we make bars of shampoo, bar slices of bubble bath, bars of massage oil and bars of deodorant. We even make the occasional bar of soap. Check the label, the product section on this site or the Lush Times paper version to find out exactly which Lush product you're holding in your hands before you try to wash with it; it could be intended for something much more interesting.

Q: How do we get the finest possible experience from our Ballistics?

A: There are two answers to this:
A1: The technical answer: A Ballistic fizzes best when it's fresh and when dropped into warm water. Moisture from the atmosphere can get in and gradually use up some of the fizziness if you allow them to stand about naked in the bathroom. Keep them dry and use them fresh.
A2: The other answer. Select a Ballistic to suit your mood. While you're running a lovely warm bath, place some candles at strategic places around the bathroom. Pour a couple of glasses of champagne. Add yourself, your favorite person and the Ballistic to the bathwater making sure that you get the end without the faucets.

Q: I've got no time; how can I speed up my skincare?

A: Use Draught of Immortality. It works as a cleanser and a moisturizer so you only have to take the lid off one bottle.

Q: Essential Oils? What's that about then?

A: Geez, there's a whole book - you can go read about them.

Q: Why do you only bump into the people you want to impress when you look like you've had no sleep for three days and just been dragged through a hedge backwards?

A: This is the way of the world. There's almost nothing you can do about it. You can minimize the risk by following this cunning plan each time you are setting out for somewhere populated. Scrub your face with Enzynamite to liven it up, moisturize with Celestial or Angelicum to make you look like an angel, cover your hair with H'suan Wen Hua special hair treatment before washing it. Sleep more!

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